At Arcade Classic, we are committed to providing a secure, transparent, and reliable payment experience for all customers across Europe. This Payment Policy explains how payments are accepted, processed, and verified.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Bank Transfer 

  • Revolut / TransferWise

All payments are processed securely. We do not store or request your online banking login information.

2. How Payments Work

  1. Place your order through our website.

  2. You will immediately receive an order confirmation email.

  3. A separate email will provide our official bank account details or Revolut/TransferWise instructions for payment.

  4. Your order will be processed once full payment is received and verified.

This process ensures that your banking information remains secure and prevents unauthorized use.

3. Payment Timeline

  • Bank Transfer, Revolut, or TransferWise payments typically take 1–2 business days to reach us.

  • Please include your order number as the payment reference to avoid delays.

  • If payment is not received within 5 business days, your order may be delayed or automatically cancelled. If additional time is needed, please contact us.

4. Currency

All prices on our website are displayed in Euro (€). Payments must be made in Euro to ensure successful processing.

5. Order Confirmation & Invoices

Once your payment is received:

  • You will receive an email confirming successful payment.

  • A VAT-compliant invoice will be issued and sent to your email.

6. Security & Verification

  • Payments are completed through your bank or payment provider’s secure system.

  • For high-value orders, we may request identity or payment verification.

  • Orders where the bank account name does not match the customer name may require additional confirmation to prevent fraud.

7. Fraud Protection

We reserve the right to hold or cancel orders if irregularities are detected.
If a payment cannot be verified, it will be safely refunded to the original account used.

8. Contact Information

If you need assistance with payments or have any questions:

Customer support

E-mail: sales@arcadeclassic.eu
Phone Number: +49 1521 3778745
Address: Waldstraße 21, Wehringen 86517, Germany.