Return & Refund Policy
At Arcade Classic, we want you to be happy with your purchase. If you have a problem with your order or would like to return a product, please contact us before sending anything back.
This policy explains our general return and refund process. It does not limit any mandatory consumer rights that apply under applicable German or European law.
1. Right of Withdrawal
For consumer purchases where a statutory right of withdrawal applies, you have the right to withdraw from the purchase within the applicable legal withdrawal period without having to give a reason.
The applicable withdrawal period and conditions will be provided to you with your order information and withdrawal instructions.
Certain products, services or circumstances may be excluded from or subject to exceptions under applicable law.
If you are unsure whether your purchase is eligible for withdrawal, please contact us before returning the product.
2. How to Request a Return or Withdrawal
To request a return or exercise your applicable right of withdrawal, please contact us:
Email: sales@arcadeclassic.eu
Please include:
Your name
Order number
Product name
Date of purchase
Your reason for contacting us, where applicable
We will provide the information needed to arrange the return.
Please do not send a product back without first contacting us.
3. Returning a Product
Arcade and pinball machines are large and delicate products. Please take care when preparing a machine for return.
Where possible, please keep the original packaging and packing materials until you have decided to keep the product.
Products should be returned in accordance with the applicable return or withdrawal requirements.
For products that are returned under a statutory right of withdrawal, you may be responsible for the direct cost of returning the goods where permitted by applicable law and where you were informed of this responsibility.
If the return is due to a defective, damaged or incorrect product, we will handle the return in accordance with your applicable legal rights.
4. Used and Refurbished Machines
Arcade Classic sells new, used and refurbished machines.
Used and refurbished machines may have signs of previous use. Their condition can vary from one machine to another.
The condition and available information for each machine are provided on the relevant product page.
Normal signs of use or characteristics that were clearly described before purchase do not by themselves mean that a used or refurbished machine is defective.
Your statutory consumer rights remain unaffected.
5. Damaged Products
If your machine arrives damaged, please contact us as soon as possible.
Please provide:
Your order number
Photographs of the packaging
Photographs of the damage
Any relevant information about the delivery
This will help us assess the situation and work with the delivery provider where necessary.
6. Defective or Incorrect Products
Please contact us if:
The machine is defective
You received the wrong machine
An important part is missing
The product does not correspond to its description
The product has another issue that you believe should be addressed
We will review the issue and provide an appropriate solution in accordance with applicable law.
Depending on the circumstances, the available remedy may include repair, replacement, price reduction, refund or another remedy provided by applicable law.
7. Refunds
When a refund is due, it will normally be made using the original payment method.
Refund processing time can depend on the payment method and your bank or payment provider.
Where a statutory withdrawal applies, refunds will be handled within the timeframe required by applicable law.
8. Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return and the applicable legal requirements.
Where a product is defective, damaged, incorrect or otherwise subject to a legal remedy, we will handle the return in accordance with the applicable requirements.
For a statutory withdrawal, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where the required information about return costs was provided before purchase.
9. Exchanges
If you would like to exchange a product, please contact us before returning it.
An exchange may depend on product availability and the reason for the request. We will explain the available options.
10. Order Cancellation
If you want to cancel an order before it has been shipped, please contact us as soon as possible at:
We will try to stop the order where it has not yet been processed or dispatched.
If the order has already been dispatched, the applicable return or withdrawal procedure will apply.
11. Business Customers
Some consumer protection and withdrawal rights may not apply in the same way to purchases made by businesses or other non-consumer customers.
If you are purchasing on behalf of a business and have questions about the applicable terms, please contact us before ordering.
12. Contact Us
For all return, refund and cancellation questions:
Arcade Classic
Waldstraße 21
86517 Wehringen
Germany
Email: sales@arcadeclassic.eu
Phone: +49 1521 3778745
Please contact us before returning a product so that we can provide the correct return instructions.
