Privacy Policy
1. Introduction
At Arcade Classic, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how we handle personal information when you visit our website, contact us, create an account, place an order or otherwise use our services.
Arcade Classic
Waldstraße 21
86517 Wehringen
Germany
Email: sales@arcadeclassic.eu
Phone: +49 1521 3778745
2. Information We Collect
Depending on how you use our website, we may collect information such as:
Name
Email address
Telephone number
Billing address
Delivery address
Order details
Information provided when contacting us
Account information if you create an account
Information necessary to process payments
Technical information relating to your use of our website
We only collect information that is relevant to operating our website, processing orders, providing customer service, complying with legal obligations and other legitimate business purposes.
3. When You Place an Order
When you place an order, we use the information you provide to:
Process your order
Confirm your purchase
Arrange delivery
Communicate with you about your order
Process returns and refunds
Provide customer support
Maintain appropriate business and accounting records
Meet applicable legal obligations
Payment information may be processed by the payment provider selected during checkout.
Where a third-party payment provider processes your payment details directly, that provider may process your information in accordance with its own privacy policy.
4. Customer Accounts
If you create an account on our website, we may store information associated with your account, including your name, contact information and order history.
You are responsible for keeping your account login information secure.
5. Contacting Us
If you contact us by email, telephone, contact form or another communication method provided on our website, we may process the information you provide in order to respond to your request and provide customer support.
We may retain relevant correspondence where necessary for customer service, legal, accounting or business administration purposes.
6. Website and Technical Information
When you visit our website, certain technical information may be processed automatically.
This may include:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Technical information required to operate and protect the website
The information actually collected depends on the technologies and services used on our website.
7. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, including features related to shopping carts, checkout, account access and other essential functions.
Other cookies may be used for preferences, analytics or advertising.
Where consent is required under applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
You can manage your cookie preferences through the cookie or consent controls provided on our website where available.
8. Analytics and Advertising
We may use third-party analytics and advertising services to understand website usage and measure the effectiveness of our marketing.
Depending on the services active on the website, these providers may process information such as:
Website interactions
Device information
IP address or approximate location
Online identifiers
Advertising or conversion information
Where required, we obtain consent before activating non-essential analytics or advertising technologies.
9. Payment Providers
Payments made through our website may be processed by third-party payment providers.
The payment provider may process payment information necessary to complete the transaction.
The payment provider’s own privacy policy may also apply to the processing of your information.
10. Shipping and Delivery Providers
When you place an order, we may share information necessary to deliver your order with the relevant shipping or delivery provider.
This may include:
Name
Delivery address
Telephone number
Email address
Order or shipment information
Only information necessary for delivery and related services should be provided.
11. Service Providers
We may use third-party service providers to help us operate our business and website.
These may include providers for:
Website hosting
Payment processing
Shipping and delivery
Website maintenance
Analytics
Advertising
Email and communication services
Security and fraud prevention
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection requirements are followed.
12. Marketing Communications
We may send marketing communications where permitted by applicable law and, where required, with your consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing communications does not affect necessary communications relating to orders, payments or customer service.
13. Legal and Business Records
We may retain certain personal information where necessary to comply with legal, tax, accounting or other regulatory requirements.
We may also retain information where necessary to establish, exercise or defend legal claims.
14. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period depends on the type of information and the reason it is being retained.
Some information relating to purchases and accounting may need to be retained for longer periods because of legal requirements.
15. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
16. Your Rights
Depending on applicable data protection law, you may have rights relating to your personal information, including:
The right to access your personal information
The right to correct inaccurate information
The right to request deletion where applicable
The right to request restriction of processing
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
To exercise an applicable right, please contact us at:
You may also have the right to lodge a complaint with a competent data protection authority.
17. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
19. International Data Transfers
Some service providers we use may process information outside Germany or the European Economic Area.
Where personal information is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable data protection law.
20. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology or legal requirements change.
The latest version will always be published on this page.
21. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us.
Arcade Classic
Waldstraße 21
86517 Wehringen
Germany
Email: sales@arcadeclassic.eu
Phone: +49 1521 3778745
